Call Centre Manager
£35,000K salary with an OTE £60,000K + (uncapped commission structure)
Office-based with parking
Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off.
Role Overview
This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients.
Key Responsibilities
- Manage day-to-day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support on-boarding of new clients
- Help expand postcode coverage and lead volume across campaigns
- Work with senior management to scale the operation
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
Business Overview
Expanding operation with plans for international growth. This is an exciting new role where you can really make a difference and drive the business forward!
Please email Louise your CV and I look forward to hearing from you
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