Customer Service Manager *Twickenham

Customer Service Manager

Location: Twickenham, Hybrid opportunity, parking available, flexible working, hybrid opportunity

Salary: £40,000 - £45,000 with generous benefits package plus bonus scheme option, medical insurance, dental insurance, life assurance, EAP and 25 days holiday.

Are you passionate about ensuring customer satisfaction and fostering strong relationships? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we want YOU to join our client as Customer Service Manager.

About the Role

As the CSM, you will be the driving force behind an exceptional customer journey for our client's manufacturing sites. You will lead the onboarding process, ensure operational readiness, and champion product adoption while keeping customer satisfaction at the forefront.

What You'll Do

Onboarding

• Lead the customer onboarding lifecycle from contract handover to successful delivery
• Coordinate all elements of site setup, including configuration and user access.
• Deliver engaging training sessions, both virtual and onsite.

Customer Relationship Management

• Act as the primary escalation point for customers, facilitating clear communication.
• Conduct regular check-ins to assess performance and identify training needs.

Product, Installation & Support Alignment

• Serve as the voice of the customer, relaying feedback to internal teams.
• Communicate installation requirements and support escalations effectively.

Process, Documentation & Continuous Improvement

• Maintain an up-to-date repository of all customer documentation.
• Enhance training materials for improved customer experience.
• Collaborate with Sales to ensure smooth handovers and mitigate risks.

Key Qualifications

• A team player who excels in cross‑functional collaboration.
• Strong relationship builder with the ability to cultivate trust at all levels.
• Detail‑oriented, maintaining organised documentation and consistent communication.
• Proactive problem‑solver who anticipates challenges and implements best practices.
• Commercially aware, identifying opportunities for upselling and value addition.

Why Join?

• Be part of a vibrant team that values your input and ideas.
• Enjoy a supportive work culture that promotes growth and development.
• Contribute to making a real difference in customer experiences!

Ready to take the next step in your career? If you have a passion for customer success and meet the qualifications outlined above, we'd love to hear from you!

Office Angels is an equal‑opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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