Overview
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for a Supply Chain and Customer Service Coordinator to join our team at Cowick. The newly created role will be responsible for organising and facilitating the timely and accurate delivery of UK & IE customer orders, with a strong customer-centric focus.
What You’ll Be Doing
- Be part of a customer-focused team to coordinate and manage UK & IE customer orders, ensuring accurate, timely and compliant delivery while acting as a key link between Customer Care, logistics partners and internal stakeholders.
- Coordinate and organise UK & IE customer orders to ensure timely and accurate delivery.
- Act as the key link between Customer Care and the 3PL logistics provider, ensuring smooth order fulfilment.
- Build shipments in line with customer-specific requirements, SLAs and potential customs regulations.
- Manage delivery issues, escalations, returns and credit-blocked orders to minimise customer impact.
- Maintain accurate system data and support continuous improvement of order fulfilment processes.
- Support during cover periods of the current Customer Care team.
Responsibilities
- Coordinate and organise UK & IE customer orders to ensure timely and accurate delivery.
- Act as the key link between Customer Care and the 3PL logistics provider, ensuring smooth order fulfilment.
- Build shipments in line with customer-specific requirements, SLAs and potential customs regulations.
- Manage delivery issues, escalations, returns and credit-blocked orders to minimise customer impact.
- Maintain accurate system data and support continuous improvement of order fulfilment processes.
- Provide support during cover periods of the current Customer Care team.
Qualifications
- GCSE or equivalent
- SAP experience is desirable but not essential
- Extensive experience in shipping and/or logistics
- Highly organised with strong attention to detail
- Ability to work to tight/competing deadlines
- Strong teamwork skills, collaboratively effectively to streamline and standardise processes
What We Offer
Join a global organisation with countless opportunities for growth and leadership.
- Defined benefit pension scheme
- 25 days paid holiday allowance (plus bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Retail platform benefits
- Free car parking on Croda sites
Additional Information
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email candidate@croda.com.
Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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