The purpose of this role is to provide Administration support to the business development leadership team.
Team Supported
- Business Development Managers
- Head of Business Development
- Commercial Team
- Customer Service team
- Marketing team
- Area teams
Main External Contacts
- Current and New Accounts (Businesses we onboard via our Business Development Managers)
- Customers who have secured tickets through our B2B offering
- Fulfilment Partners e.g. ticketing, direct debit providers
Main Responsibilities
- Processing all B2B client orders, including ordering from suppliers.
- Invoicing /crediting.
- Updating B2B Dashboard to support with B2B team’s targets.
- Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme.
- Managing shared inboxes, answering general queries for direct debit customers.
- Using software to load mobile tickets to the Arriva app.
- Using software to load smart cards.
- Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes.
- Keeping customers files up to date.
- If and when required, assistance at events that may be out of the normal office hours.
This role requires
- Administration experience.
- Proficient in using Microsoft Office – Word, Excel, Outlook, Teams.
- Professional communication skills – written/telephone.
- Working to tight deadlines in a fast-paced environment.
- Ability to manage own workload.
- Prioritising tasks.
- Team working.
- Confidentiality with an understanding of GDPR.
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