Desktop Support Analyst

Requisition ID: 255481

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Desktop Support Analyst

Team: Technology
Location: London

About the Team

We support colleagues across the bank by keeping their technology running smoothly - from laptops and mobile devices to core systems.

You’ll work supporting users across Europe, helping people stay connected and productive.

What You’ll Be Doing

• Support laptops, desktops, mobile devices, and applications
• Troubleshoot and resolve technical issues (mainly Windows)
• Manage support tickets through ServiceNow
• Set up new starters and manage leavers (devices + access)
• Deploy hardware and software
• Fix network and remote access issues
• Keep IT asset records accurate

What We’re Looking For

• IT support experience (1st/2nd line or similar)
• Comfortable with Windows and end-user devices
• Experience with ticketing systems
• Strong problem-solving skills
• Confident communicating with non-technical users
• Basic scripting and automation task skills e.g Powershell, Python

What Success Looks Like

• You resolve issues quickly and confidently
• People trust you as a go-to support contact
• Systems run smoothly with minimal disruption
• You suggest simple improvements

Why Join Us

• Exposure to a global banking environment
• Variety across systems, devices, and teams
• Strong foundation to grow your IT career

We Welcome Different Ways of Thinking

You don’t need to meet every requirement.

If you’re curious, practical, and enjoy solving problems, we’d love to hear from you.

We’re happy to make adjustments at any stage of the process.

Location(s): England : GreaterLondon : London (UK)

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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