Senior Manager – Trading & Customer Insights

At Jet2.com and Jet2holidays, we are seeking a Senior Manager – Trading & Customer Insights to lead a team of Insight Analysts and serve as a trusted partner to senior Trading and Revenue stakeholders. You’ll turn complex customer and web data into clear, actionable insights that directly influence trading strategy, performance and growth opportunities. This is a high impact role for someone who enjoys combining deep analysis with strong storytelling, leadership and commercial acumen.

Benefits

• Hybrid working (we’re in the office 3 days per week)
• Manager’s bonus
• Colleague discounts on Jet2.com and Jet2holidays flights

What You’ll Be Doing

• Lead the interpretation of large, complex datasets to deliver clear, actionable commercial insights for senior stakeholders
• Translate questions from Trading teams into insight-led analysis (reactive), while also proactively identifying growth and optimisation opportunities using data
• Work closely with Trading leadership, including Heads of Revenue, CRO and CCO, to influence decision-making through insight and recommendations
• Manage priorities across multiple insight requests, ensuring focus on highest commercial value
• Lead, coach and develop a team of Insight Analysts (6–7 people at varying levels)
• Partner with the wider Customer Analytics & Data and Marketing teams to ensure aligned insight across the business
• Act as a trusted senior stakeholder, confidently presenting insight and recommendations in a concise, compelling way

What You’ll Have

• Proven experience analysing complex datasets and turning them into meaningful, commercially valuable insights
• Strong track record of making data-backed recommendations that drive measurable business outcomes
• Experience working in a commercial insight or analytics role, ideally supporting Trading, Revenue or Customer functions
• Ability to clearly and succinctly communicate insight to senior, non-technical stakeholders
• Leadership experience, with a coaching mindset and the ability to motivate and develop analysts
• Confident stakeholder manager, comfortable operating at senior leadership level
• Background in either Customer Data or Web/Digital Analytics (both desirable but not essential)
• Strong commercial acumen and a pragmatic, results-focused approach

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