Sales and Customer Support Specialist

About the Role

As aSales and CustomerSupport Specialist, you will be the keyconnectionpoint betweenour customers, branches, and internal teams. Based at our Head Office in Kilsyth, you will provide essential sales, administrative, and technical support to our wholesale network, dealership partners, and customer base across Victoria and Tasmania.

What’sin It for You

• Permanent, full-time role offering consistent Monday–Friday hours, so you can enjoy your weekends free
• Market-aligned pay, with regular salary reviews to ensureyou’rerewarded fairly.
• Exclusive staff discountsacross the ARB Group, supporting your passion for adventure and lifestyle
• Expand your knowledge in the aftermarket accessories market while building a long-term career with career advancement opportunities
• Supportive, team-oriented culturethat values collaboration, initiative, and personal growth
• Brandnew modernHead Office with fee on sight parking

Key Responsibilities

• Respond to sales enquiries via phone and email from retail customers, wholesale partners, and automotive dealerships
• Work collaboratively with team members to ensuretimelyand effective resolution of all enquiries
• Provideproduct guidance, technical support, and basic troubleshooting via phone and email
• Deliver exceptional customer service through proactive communication and relationship building
• Maintain a strong customer-first approach, with the ability to remain calm and professional under pressure
• Deliver consistent aftersales and warranty support whererequired

About You

• Strong customer service mindset, with a focus on responsiveness, follow-through, and delivering a high-quality experience
• Excellent communication skills (phone and written)and high attention to detail, with strong organisational and time management
• A team player who thrives in a fast-paced, collaborative environment
• Experience in or a strong passion for theautomotive or outdoorlifestyle.
• Confidence usingOutlook, Word,Excelother systems, witha high levelof accuracy
• Exhibit strong organisational and follow-up skills, ensuring tasks are completed thoroughly and on time

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