Customer Service Advisor Team Leader
Red Recruitment is recruiting a Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team that provides excellent customer service and to give feedback to improve the processes and systems. This position is permanent and carries a salary of £32,000 alongside many benefits, including a subsidised gym membership and free onsite parking.
Benefits and Package for a Customer Service Advisor Team Leader
Salary: £32,000 Per Annum
Hours: Monday – Friday, hours between 8am – 5.30pm
Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am – 1pm and a bank holiday
Contract Type: Permanent
Location: St. Ives
Free onsite parking
Key Responsibilities of a Customer Service Advisor Team Leader
- Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
- Drive a culture of customer first through coaching, mentoring and collaboration.
- Monitor performance and identify areas of improvement within the team and across the business.
- Collaborate with other departments on priorities and best practices.
- Resolve conflicts and complaints and drive a customer focused team ethos.
- Report on business metrics to senior management.
Key Skills and Experience of a Customer Service Advisor Team Leader
- Proven leadership skills ideally in a contact centre environment.
- Excellent communication and problem solving skills, understanding the wider business picture.
- Time Management with the ability to multitask.
- Comfortable with delegating tasks and working to varying deadlines.
- Over 1 year Claims handling skills with previous coaching experience.
- Ability to build and maintain both internal and external relationships.
If you have the relevant skills required and are interested in this position in St. Ives, please apply now!
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