Location: Birmingham/Hybrid – Birmingham Business Park, B37 7YN
Basis: Full Time
Work Pattern: 37 hours, varied shifts between 8am-6pm, Monday to Friday
Type: Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
Are you a compassionate, resilient, and an adaptable person who loves talking to people?
Then, embark on a dynamic career with our vibrant and supportive Customer Experience Team! As a Customer Experience Associate, you’ll be at the heart of our fast-paced environment. At Citizen every task is a chance to shine on calls, emails, or webchat. You will be supporting customers with a wide range of queries – from repairs to tenancy enquiries and beyond.
Our comprehensive training ensures that you’re equipped with the skills to excel in your role; while experiencing a journey of continuous learning and advancement. Many of our Customer Experience Associates have already climbed the career ladder to exciting internal positions within Citizen.
You can enjoy the best of both worlds with hybrid working. Work seamlessly from home and experience the buzz of our impressive offices on the Birmingham Business Park.
Be part of our bustling and helpful team that thrives on positive vibes, forging strong relationships and delivering excellence.
Dive into the world of housing with us and discover the joy of making a difference every single day.
Join our Customer Experience Team and make a real impact every day. You’ll support customers through calls, emails, and webchat, backed by great training, hybrid working, and plenty of room to grow. Be part of a positive, supportive team and start a career where you can truly make a difference.
Qualifications
- Previous customer service experience and a passion for helping people.
- Fantastic communication skills – both verbal and written.
- Ability to work to deadlines.
- Ability to navigate and operate multiple in-house systems.
- Positive can-do approach to achieve customer satisfaction.
Preferred Qualifications
- A background in social housing.
- Experience with CRM systems.
What We Offer
- Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
- Professional Growth: Opportunities for continuous learning and career advancement.
- Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
- Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
- Annual leave purchase scheme – option to buy up to an additional 5 days per year.
- Enhanced family leave (maternity, paternity and adoption).
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
- Competitive Salary: We offer a competitive compensation package.
- Health and Wellness: Comprehensive health insurance and wellness programs.
- Work-Life Balance: Flexible working hours and generous leave policies.
- Employee Development: Access to training programs and career development resources.
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.
- Proud Corporate Member of WISH – The Network for Women Working in Social Housing
- Citizen Housing is a Disability Confident Employer
- Official Accredited Living Wage Employer
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