MSP Service Desk Manager | SLA Champion & Multisite Leader

A leading telecoms provider in the UK is seeking a Service Desk Manager to oversee service desk operations across multiple sites. The ideal candidate has over 3 years of experience in managing service desk teams in a Managed Service Provider setup, ensuring SLA compliance and enhancing customer satisfaction. Responsibilities include monitoring team performance, handling escalations, and improving service delivery processes. This role requires strong organizational skills and the ability to lead from the front.#J-18808-Ljbffr…