Customer Service Executive

Overview

Take steps towards a new career today! Are you ready to take the driver’s seat in customer service excellence? We’re on the hunt for a dynamic and enthusiastic Customer Support Advisor’s to join our team working for our client, at their Chiswick site. If you’ve got a passion for high quality cars and a knack for delivering top-notch service, then we’re looking for you.

• Salary of £26,520
• Location – 2 Nunnery Court, Sheffield S2 5DG
• Hours of work – 40 hours paid production. Must be fully flexible between Monday to Saturday 8.30am to 6.00pm. Potential for Sunday work in the near future.

Role

Job Title Customer Service Executive

Responsibilities

• Inbound & outbound customer contact management (phone, chat, form/email, social).
• Dealing with inbound calls/emails from customers, supporting multiple queries ranging from general car queries to car orders.
• Provide dealer support.
• Reporting on activities through inputs into AWS and DMS database systems.
• Outbound lead follow up.
• Providing responses to web/online form.
• Manage technical queries from customer and assist them where possible.
• Complete satisfaction survey calls and emails.
• Manage complaints about product, offers and dealers from customers.
• Sales Complaints, gathering facts and managing interaction with dealers and customers to support a quick, professional and organized turnaround of sales-based cases for Omoda, Jaecoo and Chery brands
• Ensure accurate reporting and update case activity as needed.

What We’re Looking For

• Excellent customer service experience. Minimum 6-12 months.
• Auto enthusiast – experience desired not mandatory.
• Excellent English written and communication skills.
• Experience of fast-paced environment.
• Computer literacy and technical mind-set
• Organisational skills – Keeping things in order is your second nature
• Team Player – Be part of a winning team that delivers first-class customer support.
• Create unshakable trust by keeping promises, owning responsibilities, and giving customers an open and honest experience
• Handle inquiries with professionalism and finesse, leaving customers with a memorable, premium experience.

Benefits

• 28 days of vacation.
• Pension Scheme: auto enrolment after 92 days employment (if eligible).
• Employee Assist Program: a range of support and resources, accessed free.
• PUREGYM: Discount & 0% joining fee.
• UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).
• Refer a Friend incentive

Eligibility

• Eligibility to work in the United Kingdom. In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

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