Customer Experience Advisor

Location: Birchwood Park, Warrington

Hours: 40 hours per week Monday – Saturday including a minimum of 2 Bank Holidays per year.

Salary: Competitive

Benefits

• 25 days of annual leave
• Refer a driver to us once you’ve joined and earn £1000
• Access to our people’s pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to resources to support your physical, mental and financial health
• 24 hour access to a virtual GP (365 days a year) for you and family members in your household
• Ongoing training and development opportunities

Responsibilities

• Answer and record inbound calls and emails, ensuring resolutions are arranged and communicated effectively
• Put customers first and find personalised solutions to meet their needs
• Build strong relationships with internal and external customers to ensure we deliver the best service
• Constantly seek ways to improve the customer experience and resolve any challenges
• Keep up-to-date records and adhere to data protection regulations to ensure confidentiality
• Support the business by promoting Veolia’s products and services to customers
• Adopt a curious and proactive attitude to continuously develop knowledge and skills
• Collaborate with other teams to deliver timely resolutions for customers
• Bring your best selves to work every day to achieve targeted growth and provide exceptional service

Qualifications

Essential

• Good communication skills
• Time management
• Good telephone etiquette

Desirable

• Transferable skills
• Previous Customer Advisor experience

Equal Opportunities

We’re committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. As a proud Disability Confident Employer, we offer an interview to applicants with a disability or long‑term condition who opt‑in to our Disability Confident scheme and meet the minimum criteria for our roles.

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