Resident Engagement Assistant - Cambridge

Resident Engagement Assistant - Cambridge

Are you passionate about working with communities and helping residents have a real voice in local decision‑making?

We are looking for a Resident Engagement Assistant to play a key role in supporting tenants and leaseholders to actively participate in shaping their neighbourhoods and council services.

About the Role

As a Resident Engagement Assistant, you will support the promotion and delivery of opportunities for residents to get involved in local decision making. You will work closely with council teams and community members to build trust, strengthen relationships, and ensure resident voices are heard and valued.

You will lead and support meaningful, place‑based engagement activity – such as estate walkabouts, volunteering initiatives and community days – and help join up engagement activity across the Council.

Key Responsibilities

• Promote and deliver resident participation opportunities for tenants and leaseholders
• Build strong relationships with residents, community groups and council services
• Lead and support place‑based engagement activities, including estate walkabouts and community events
• Coordinate and communicate engagement opportunities using a range of online and printed methods
• Gather and develop content for social media, webpages and printed publications
• Actively work to increase engagement from under‑represented tenants and leaseholders, seeking out and involving those who may not currently participate

You will bring:

• Strong people and communication skills
• The ability to build trust and positive relationships with diverse communities
• Experience or interest in community engagement, participation or volunteering
• Confidence using digital and printed communication channels
• A proactive approach to reaching under‑represented groups and removing barriers to involvement

The post holder will have the opportunity to complete an apprenticeship in community engagement, gaining practical experience whilst receiving formal training on consultation, support, and collaboration with communities.

The sutiable candidate will require a Full UK Driving License

What we can offer:

• A variety of learning and development opportunities via a range of sources and methods
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working
• Annual leave purchasing scheme
• Annually negotiated pay and award progression
• Confidential advice and support via an Employee Assistance Programme
• Cycle to Work Scheme
• Family friendly policies
• Flexible Bank Holidays
• Free swimming at CCC swimming pools
• Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
• Gym Membership salary sacrifice scheme
• Home & Electronics salary sacrifice scheme
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
• Professional Membership Fees paid for, dependent on role
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework- including annual staff awards ceremony
• Subsidy for public transport
• Your Care dynamic wellbeing platform

Hours: 22 hours per week. Occasional evenings and weekends, in line with the role requirements. 

Working Pattern: 22hrs, to be worked between Monday – Friday, covering the core hours of the service.

Contract: Permanent

Salary: £32,597 - £36,363  Pay Band 4 Pro rata for part time.

Location: Flexible working, with an expectation that at least 50% of the week will be in the office/out on estates 

More Information:   

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Vicky Haywood vicky.haywood@cambridge.gov.uk 

Application Process:                        

To be considered for this role, Click ‘Apply Online’ and submit an application.

Interview  Date - 18 June 2026

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.