Data Insight Officer (Housing) – Cambridge
We are looking for a motivated and detail-focused Data Insight Officer (Housing) to join our Impact, Performance and Strategic Change team.
This is an exciting opportunity to play a key role in improving the quality of tenant data across our Housing services. High-quality data is essential to meeting the Regulator of Social Housing’s Consumer Standards, as well as helping us better understand and support our residents—particularly those with vulnerabilities or protected characteristics.
You will lead on the delivery of our tenant census and data improvement activity, working collaboratively across teams and directly with tenants to ensure our data is accurate, complete, and up to date.
What you’ll be doing
- Reviewing and improving the quality of tenant and household data across systems
- Identifying gaps and inconsistencies in data, and driving improvements
- Engaging directly with tenants
- Designing and delivering targeted campaigns to improve data completion rates
- Working closely with colleagues across housing services to align approaches
- Delivering training to support consistent and accurate data collection across housing service teams
About you
We are looking for someone who:
- Has strong analytical skills and attention to detail
- Is confident working with data and identifying trends or issues
- Has excellent communication skills and can engage sensitively with residents
- Can build positive working relationships across teams
- Is proactive, organised, and able to use their own initiative
- Is comfortable delivering training and influencing good practice
- Has a commitment to improving services for residents
Experience of working in housing, local government, or a data-focused role would be beneficial, but not essential.
A Basic Disclosure is required for this post.
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: 37 hrs, to be worked between Mon – Fri, covering the core hours of the service.
Contract: 1-year fixed term
Salary: £32,597- £36,363 Pay band 4, per annum, pro rata for part time hours.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
More Information:
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Catherine Buckle catherine.buckle@cambridge.gov.uk
Application Process:
To be considered for this role, Click ‘Apply Online’ and submit an application.
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
For City Council employees who apply for the role on a secondment basis, please note that you should refer to the Secondment Policy. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed.
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