Head of Property Services

Key Responsibilities

• Member of the Senior Leadership Team (SLT) supporting the delivery of WHA’s vision, values, business plan and objectives.
• Lead and manage the Property Services Team, including strategy development, operational delivery, and team management.
• Oversee the planning, development, and implementation of property services policies and programs to meet community needs and regulatory requirements.
• Ensure value for money is embedded to deliver cost effective services and the efficient use of resources.
• Build and maintain strong relationships with Management Committee members and external stakeholders.
• Ensure effective management and delivery of an excellent reactive, planned and cyclical repairs and maintenance service to fully comply with statutory and regulatory requirements and meet customer needs.
• Drive innovation, particularly in areas of Net Zero compliance.
• Lead and mentor a dedicated team of maintenance and customer services professionals, fostering a culture of collaboration, accountability, and excellence.
• Ensure compliance with all tenant safety and housing quality standards.

Requirements

• Proven experience in a senior management role, ideally in the public sector or in a charitable housing organisation.
• Strong knowledge of housing property policy, legislation, and regulatory frameworks.
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
• Exceptional communication and stakeholder management skills, with a focus on partnership‑building and community engagement.
• Ability to think strategically, balancing long‑term goals with day‑to‑day operational needs.
• A relevant professional qualification (e.g., CIH, RICS, CIOB or equivalent) is essential.

Benefits

• Flexi‑time working
• Hybrid working (subject to business needs)
• Annual leave – 25 Days plus 13 public holidays (pro‑rata)
• Employee Assistance Programme
• Pension salary sacrifice.

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