Depot Manager

Salary Range: £51,300 - £56,475 per year

Restricted stock units will be provided as part of the compensation package.

Location: Rainham, RM13 8BT

Hours of Work: 40 hours per week, Monday to Friday

Benefits: Wayfair Employee Discount, Private Medical & Dental Care, Gym Membership, Tuition Reimbursement, 25 Days starting Holiday (with tenure entitlement) + Bank Holidays, Private Pension, Cycle to Work scheme amongst others.

Lead the Team & Drive Excellence in Our Rainham Hub!

At Wayfair, our delivery depots are the heartbeat of our logistics network, ensuring large parcel items make their way to customers quickly and seamlessly. As our Depot Manager, you won’t just manage a site; you will lead, inspire, and elevate a cross‑functional team to turn logistics strategy into a seamless reality for our customers.

This is the perfect step‑up opportunity for an ambitious leader ready for a significant leap and own the success of a regional hub, or an established manager seeking a fresh challenge!

What You Will Do

• Effectively manage, coach, and develop a high‑performing team supporting personal and team performance, while partnering closely with the talent management team to ensure comprehensive staffing and professional growth.
• Play a key role in improving customer satisfaction and driving repeat business in the region by ensuring that Logistics Administrators and Home Delivery Partners provide world‑class customer experience at every opportunity.
• Proactively monitor order management and routing systems to resolve bottlenecks, optimize delivery routes, and ensure rapid fulfillment to minimize Order Turn Time.
• Oversee and manage site Health & Safety aspects to ensure compliance with regulations, risk assessments, and safe working practices.
• Monitor, report and improve KPI, including Large Parcel Delivery Score, On Time Delivery %, Order Dwell Days and Customer Miss‑Rate to identify and implement continuous improvements.
• Partner with internal teams to provide instruction and performance feedback to third‑party partners based on objective and subjective KPIs.
• Supervise the Deliver Team while they perform day‑to‑day job functions.

What You Will Need

• Proven experience successfully operating within an operational supervisor/management role within a distribution, logistical, transport environment.
• Effective people management skills, someone who can effectively coach, mentor and nurture individuals and teams.
• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL).
• Exceptional communication, someone who can collaborate and build strong sustainable partnerships with internal and external members.
• Comfort with delivery routing technologies/strategies.
• A proactive and creative approach to identifying opportunities for continuous improvement and driving process improvements.

Ultimately, if you are an effective people leader who can elevate teams to consistently deliver within a fast paced operational environment, we can't wait to hear from you!

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

We are an equal‑opportunity employer and do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or other legally protected characteristic.

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