Senior Director, Client Experience Strategy & Delivery

A global investment management firm in Greater London seeks a professional to define and refine client experience standards and journeys. Your responsibilities include translating insights into actionable requirements, designing and analyzing client surveys, as well as leading the development of client service frameworks. Strong change management and communication skills, along with a results-driven mindset, are essential. The role offers hybrid working, generous holidays, health benefits, and professional development opportunities. #J-18808-Ljbffr