The Impact of a Sr. Solution Consultant/Advisor at Coupa: As a master-level practitioner and Trusted Advisor, you will lead high-stakes discovery sessions and Architecture Review Boards to design scalable, multi-module Procure-to-Invoice solutions that drive measurable business outcomes. You are responsible for navigating executive-level complexities, constructively challenging misaligned customer assumptions, and proactively identifying "blind spots" to ensure seamless global delivery. By refining GTM strategies and mentoring both new and experienced hires, you will serve as a primary change agent within the Center of Excellence, directly influencing the product roadmap and the evolution of Coupa’s implementation frameworks.
What You’ll Do
- Customer Leadership & Advisory
- Drive discovery sessions and design workshops using consulting discipline to ensure optimal stakeholder participation and efficient decision-making.
- Act as a Trusted Advisor by connecting design recommendations to customer goals and providing "value illustration" for all major deliverables.
- Constructively challenge customer assumptions when they misalign with best practices or value realization, holding stakeholders accountable to project outcomes.
- Provide full ownership of workstream deliverables and timelines, including leading design-related customer escalations in coordination with Product Management and SMEs.
- Solution Architecture & Expertise
- Design and deliver scalable Procure-to-Invoice solutions while maintaining mastery-level expertise across multiple complex Coupa modules.
- Translate technical system capabilities into measurable business outcomes tailored to the specific needs and industries of each customer stakeholder.
- Contribute to internal innovation through Architecture Review Boards (ARBs), white papers, and speaking opportunities at webinars or conferences.
- Advocate for customers by contributing to the product roadmap and educating the wider team on future industry trends and best practices.
- Implementation & Delivery Excellence
- Lead functional design and configuration strategy using established methodologies to ensure successful solution delivery and "natural billability".
- Anticipate project "blind spots" and manage workstream dependencies to ensure design assumptions are explicit and risks are proactively mitigated.
- Foster cross-functional collaboration between customer teams, partners, and internal Coupa leadership to maintain executive-level alignment.
- Identify "farming" opportunities and define new SOW deliverables to expand customer adoption and enhance value beyond the initial project scope.
- Practice & Team Development
- Act as a change agent within the Solution Delivery Centre of Excellence (COE) to refine GTM strategies, processes, and delivery frameworks.
- Lead medium-sized internal initiatives, such as creating playbooks, methodology refreshes, or delivering training sessions.
- Develop effective learning programs and enablement content to share expertise broadly across internal communities.
- Build strong relationships across the broader Coupa organization to support long-term customer success and practice improvement.
- People Leadership
- Mentor and buddy associate-level hires. Mentor experienced SAs or Sr SAs guiding their skill development and mastery of Coupa "ways of working".
- Champion the deliverable review process to ensure no work is shipped to customers without meeting rigorous quality standards.
- Support talent acquisition by participating in the interview process for experienced candidates and providing feedback on hiring improvements.
- Promote an inclusive team culture and serve as a role model for Coupa values, professionalism, and collaborative leadership.
- Executive Presence
- Adapt messaging, tone, and focus "on the fly" to effectively engage both functional stakeholders and executive leadership.
- Confidently facilitate difficult conversations and guide customer stakeholders toward consensus and decisive action plans.
- Create and present executive-level updates that communicate complex technical topics in a clear, structured, and business-relevant way.
- Cultivate senior leader relationships through professional credibility, enthusiasm, and a positive, engaging presence.
What You’ll Bring to Coupa
- 8+ years of enterprise SaaS or packaged software implementation experience.
- 8+ years of consulting or customer-facing solution delivery experience.
- 8+ years of procurement and invoicing domain experience, including Procure-to-Invoice processes.
- Proven track record of leading multi-module, global deployments solution design workshops and implementation workstreams.
- Strong stakeholder communication, presentation, and advisory skills.
- Ability to manage multiple priorities in fast-paced project environments.
- Willingness to travel up to 25%.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
#J-18808-Ljbffr