Overview
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
Location & Contract
Oxfordshire, Berkshire, GB, OX1
Full Time, Permanent
About the Role
We are seeking a driven and detail-oriented Quality Assurance Officer to strengthen quality and continuous improvement across our MOD Accommodation contracts. This role reports to the South East & West RAMS Contract Quality Manager and works closely with operational colleagues, supply chain partners and our client to ensure activities are completed in line with contractual requirements, internal processes and recognised quality standards.
Responsibilities
- Conduct audits and inspections to verify compliance with contractual obligations and company standards.
- Undertake assurance sampling on completed inspections to ensure accuracy and reliability.
- Identify trends and analyse quality events such as audit findings, inspection actions and customer complaints.
- Maintain accurate and up-to-date records within company systems such as VMS and CAFM.
- Lead on data collection, validation and deep‑dive analysis to identify risks, trends and opportunities for improvement.
- Provide monthly and quarterly assurance reports that turn insight into action and support informed decision‑making.
- Build strong relationships with internal teams and suppliers to ensure consistent application of policies and procedures.
- Deliver training on VIVO’s assurance processes and systems to operational colleagues and supply chain partners.
- Represent the quality function in meetings and promote a culture of continuous improvement and professional excellence.
Qualifications
- Proven experience in data analysis or quality assurance with strong analytical skills and advanced Excel capability.
- Confident in analysing and validating data, writing clear reports, and delivering training to stakeholders.
- Strong communication skills, sound judgement, effective time management and ability to prioritise competing demands.
- Collaboration skills and a full UK driving licence (required for travel across the contract areas).
- Experience within Facilities Management or contract environments is advantageous.
- Familiarity with risk management, supplier performance evaluation, Lean Six Sigma, project or change management, and ISO quality standards.
Benefits
- £35,000 base salary plus car/car allowance.
- 6% employee matched pension contribution.
- 25 days annual leave plus bank holidays.
- Company car/car allowance (additional).
EEO Statement
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We make reasonable adjustments throughout the recruitment process and encourage applications from a diverse candidate pool. We are a Disability Confident Leader and provide opportunities for disabled applicants who meet the minimum criteria.
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