We’re looking for an Engagement Associate to help our customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
You’ll play a key role in guiding SMB and mid-market customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.
How we work
We operate with one core principle: velocity. In practice, this means we:
- Optimize everything we do around accelerating rate of learning.
- Do truly great work
- Communicate openly and directly, and with full context.
All while maintaining a hard-earned reputation for craft and quality.
The role:
- Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
- Support AI adoption by guiding change management and workflow transformation.
- Play a foundational role in building out a new function at a category-defining AI startup.
- Shape your career by learning Engagement from the ground up at Metaview.
What you'll do:
- Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value.
- Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
- Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
- Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
- Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
- Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.
You:
- 2+ years’ experience in a customer/stakeholder-facing role. Maybe you’ve founded your own business, or are coming from a background in Consultancy, Customer Success, Sales, RevOps, or something similar.
- A fluency and innate curiosity surrounding AI. This goes beyond chatbots - what have you built and how are you weaving it into your everyday workflows to act as a force multiplier.
- You get energised by meeting new people and spread that energy to them through your approach.
- A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
- You understand what it's like to be in a revenue-driving position - you know the pressures, the pace, and what it takes to hit targets.
- A love for experimenting and trying new ideas without fear of iterating and failing.
- Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.
- Sharp, systematic, resilient, and motivated to win.
What’s in it for you:
- Part of our founding Engagement team: a phenomenal platform for accelerated career growth.
- Optimising value from the best product in a new category that already generates a ton of customer love.
- Generous salary and equity in a Series B rocketship growing 5x YoY.
- All the benefits you expect and more.
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