Resident Safety Support Manager

# Resident Safety Support Manager## Job Introduction**What you’ll do**As a Resident Safety Support Manager, you’ll lead a vital service that ensures residents living in higher and medium‐risk buildings have clear, personalised evacuation plans in place. You’ll work directly with residents who require service adjustments, taking time to understand their needs and helping to put practical, effective plans in place to keep them safe in the event of an emergency.The Resident Safety Support Manager role combines hands‐on case work with leadership responsibilities. You’ll manage complex cases yourself while leading and supporting a team delivering resident safety plans across our homes. You’ll also oversee quality standards, performance reporting, and the secure handling of sensitive resident information. The Resident Safety Support Manager plays a central role in strengthening resident safety, fire safety, and building safety compliance across the organisation.This role is part of a project funded by the UK Government, strengthening our commitment to improving resident safety across our homes.**How you’ll do it*** Analyse service adjustment and vulnerability data to identify residents in scope of the Residential PEEPs regulations, ensuring assessments are completed and reviewed annually.* Manage your own complex caseload while overseeing team workloads through digital systems, maintaining oversight of quality, progress, and performance.* Carry out Person Centred Fire Risk Assessments for residents in higher‐risk buildings, while supporting and quality‐assuring assessments completed by your team in medium‐risk buildings.* Ensure all required Residential PEEPs documentation, including Emergency Evacuation Statements and Building Evacuation Plans, is completed accurately, stored securely, and reviewed every 12 months.* Coordinate the provision, installation, and review of equipment, aids, or building works needed to support effective evacuation plans, working with internal teams and external specialists.* Lead on information sharing with Fire and Rescue Services, ensuring data accuracy, compliance, and appropriate consent are maintained at all times.* Compile, monitor, and report on performance data, using insight to implement and review PEEPs processes and drive continuous improvement.* Provide professional advice across the organisation on supporting residents to remain safe in their homes, with a particular focus on fire safety and resident vulnerability.* Maintain up‐to‐date professional knowledge through ongoing CPD and promote continuous learning and development within your team.**The ideal candidate**We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential:* Experience working directly with residents with a wide range of needs, demonstrating strong awareness of equality, diversity, inclusion, and vulnerability.* Proven experience conducting Person Centred Fire Risk Assessments (PCFRAs) and producing associated documentation.* Strong knowledge and experience of fire safety risk within medium and high‐rise residential buildings, supported by a recognised qualification (minimum ABBE Level 4 or equivalent).* Membership of a recognised fire safety professional body (e.g. IFSM or equivalent).* Experience auditing PCFRAs, evacuation plans, and related documentation to ensure quality, accuracy, and compliance.* Demonstrable experience leading and managing a team, including managing workloads, performance, and quality standards in a largely remote and site‐based environment.* Experience managing budgets, including budget setting, forecasting, and monitoring expenditure.* Strong digital record‐keeping skills, with experience managing sensitive resident data in line with data protection requirements.* Ability to produce clear performance reports and simplify technical information for a range of audiences.* Strong solutions‐focused approach, with the ability to assess risk, identify practical options (including equipment and works), and make informed decisions to support safe evacuation.Desirable:* Aids and adaptations experience* Management/leadership qualification or up to date accredited CPDOnce you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.Benefits include:* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)* Generous pension scheme* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)* Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.* Health cash plan* Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.* Interest free loans – season ticket loan, tenancy deposit loan, and training loan* Cycle to work scheme.* Life Assurance x 4 annual salaryNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.For more information on what we do and what makes us different please visit:We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit:**Selection Process**Step 1: If you are interested, please send your application now! **Closing date is 27 April**Step 2: Successful candidates will be asked to do an assessmentStep 3: Successful candidates will be invited to interviewPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.### Attached documents| (C) OpenStreetMap contributors### Resident Safety Support Manager* **Salary** £53,513 to £59,459 per annum for 35 hours per week.* **Frequency** Annual* **Job Reference** nhg/TP/36088/1845* **Contract Type** Fixed Term* **Contract Details** 12 months* **Working Hours** 35* **Location** BKH, United Kingdom* **Posted on** 16 April, 2026* **Closing Date** 27 April, 2026### Spread the word#J-18808-Ljbffr…