Job Description
Position: Delivery Lead ManagerCareer Level: ManagerLocation: London
Responsibilities
- Lead the end-to-end delivery of digital products and experiences across web, app and service platforms – from strategy through launch to optimisation.
- Act as a Product Owner or Product Manager, collaborate with cross‑functional teams to ensure business goals, customer needs and delivery outcomes are tightly aligned.
- Drive agile delivery at scale, ensuring high‑quality outputs that meet user and business needs on time and within budget.
- Collaborate closely with clients to define product vision, prioritise backlogs and establish delivery road‑maps grounded in measurable impact.
- Partner with Experience Design, Performance, Analytics and Engineering teams to run continuous CRO and experimentation programmes that optimise performance and engagement.
- Support sales and pre‑sales activities, shaping new opportunities, crafting proposals, and defining delivery models for Song’s clients.
- Build trusted relationships with senior stakeholders, guiding them through digital transformation and product evolution.
- Foster knowledge sharing and best practice in agile delivery, experimentation, and product management across the Song network.
- Help clients translate AI ambition into executable delivery plans, ensuring use cases are prioritised, scalable and aligned to governance, risk and value realisation expectations.
- Foster knowledge sharing and best practice in agile delivery, experimentation, product management and AI‑enabled delivery across the Song network.
Qualifications
- Proven experience leading digital delivery or product management engagements within an agency, consultancy, or in‑house environment.
- Deep understanding of product ownership, agile methodologies, and cross‑functional team delivery.
- Experience in web or mobile app delivery, ideally spanning UX/UI design, engineering and performance optimisation.
- Familiarity with conversion rate optimisation (CRO), A/B testing, analytics and data‑driven decision‑making.
- Strong stakeholder management and communication skills, especially in complex multi‑partner environments.
- Demonstrated ability to connect creative and technical disciplines to deliver seamless, user‑centred outcomes.
- Solid commercial awareness, understanding of KPIs and product and engineering performance metrics.
- Passion for digital design, user experience and technology innovation.
- Passion for AI‑enabled innovation, intelligent customer experiences and emerging technology.
Benefits
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.
- Up to 30 days of leave to spend each year plus 3 extra volunteering days per year.
- Family‑friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee Assistance Programme, Career Development and Counselling.
- A range of generous Parental Leave offerings.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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