We are looking for a Senior Contract Manager to join our key account teamsat Thermatic Technical FM.
The Benefits:
- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Death in Service Insurance @ 4 X salary
- Extensive Healthcare & Wellbeing provisions including:
- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards
Hours & Location of Work:
Main location -Our head office is based in Salford, Manchester. Opportunities to work remotelyworking areavailable, however the role requires some office presence is required
Regular hours of work -Monday to Friday, 8am to 5pm - 40 hour working week.Opportunities to work flexibly are available
Required Knowledge, Skills, & Behaviours:
- Solid understanding of facilities management operations, particularly technical and compliance-based services
- Awareness of commercial contract terms, SLAs, KPIs, and performance frameworks
- Basic understanding of financial principles relevant to budget tracking and margin protection
- Familiarity with ISO standards and H&S requirements in FM
- Understanding of digital tools, automation, and AI opportunities in FM operations
- Awareness of social vaWorking knowledge of CAFM systems and performance reporting toolslue principles and sustainability practices in service delivery
- Experience in facilities management, particularly in a Contract Manager or similar role
- Proven ability to manage operational teams and deliver to KPIs
- FM qualification (e.g. IWFM Level 4+) (desirable)
- NEBOSH or IOSH certification (desirable)
- Exposure to digital transformation, automation tools, or process improvement initiatives
- Experience supporting client relationships and budget awareness
Responsibilities include:
- Oversee the day-to-day operations of designated FM contracts, ensuring compliance with SLAs, KPIs, and contractual commitments
- Lead and support office-based and field-based teams in delivering technical and hard FM services
- Maintain strong working relationships with clients at an operational level, attending regular meetings and responding to service issues
- Support the Account Director and Account Manager with performance reporting, contract reviews, and improvement planning
- Monitor budget performance, contributing to forecasting, cost control, and margin tracking
- Use CAFM systems to monitor job progress, engineer utilisation, and service compliance
- Drive operational efficiency and service consistency through process improvements and adherence to company procedures
- Support the implementation and effective use of digital tools, automation, and AI-based solutions that enhance service delivery
- Ensure health & safety compliance and promote a safe working culture across all contract activities
- Collaborate with suppliers and subcontractors to maintain service quality and compliance
- Contribute to the achievement of social value and sustainability objectives within the scope of contract delivery
- Support mobilisation and transition activities for new or exiting contracts as required
- Deputise for the Account Manager or Account Director as needed in meetings or during absence
- Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of, the IMS
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