Job Description
The Senior Project Manager (SPM) plays a pivotal role in leading the internal day-to-day operations and delivery for a set of strategic, creative, and medium-to-high complexity projects, from inception to completion, within one or more brands. The SPM has expert-level project management skills that allow them to lead any type of project or program with limited supervision, and is considered the primary internal nucleus for their projects.
Essential Duties and Responsibilities
- Full lifecycle delivery and management of complex, technical, strategic and creative projects
- Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight
- Leads the estimation process and provides project budget and staff plan parameters with minimal supervision
- Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision
- Leads project kickoffs and status meetings
- Creates and/or reviews and distributes meeting recaps; oversees and evolves Account Managers/Supervisors and Marketing Coordinators in their ability to write actionable recaps
- In partnership with AD+, develops financial forecasts for proactive financial management
- In partnership with AD+, Finance and Account, facilitates monthly billing, analysis and action
- In partnership with Account Services, AD+, assists with the development of annual and project-based SOWs
- In partnership with AD+, provides input to program Gantt Charts
- In partnership with Account Services, AD+, assists with change order creation and management
- Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks
- Works closely with Project Management Office (PMO)/Delivery leadership to identify and mitigate program-level risks
- Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans
- Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight
- Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.)
- Accountable for application of Intouch delivery processes and PMO standards across their projects
- Actively mentors and supports training efforts for Account Managers/Supervisors and Marketing Coordinators
- Acts as first touchpoint of escalation for Account Managers/Supervisors and Marketing Coordinators
- Keeps direct manager informed; asks for help when needed; knows when to escalate issues/concerns to leadership; brings solutions
- Modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned
Expectations of the Job
- Travel (% or number of days): not frequent
- Hours (Hours per week, days of the week): 40 hours, Monday-Friday
Minimum Knowledge, Skills and Abilities
- Bachelor’s degree or equivalent education plus professional experience required
- Three to five years of experience in a PMO role
- Pharmaceutical or advertising experience preferred (AOR or DAOR)
- Advanced understanding and applications of PMO standards and processes
- Experience leading the delivery of complex, technology, strategy and creative based projects
- Ability to develop a creative, strategic or technical heavy project plan
- Ability to tailor and flex process to provide solutions to proactively facilitate a project
- Experience leading a wide range of different functional groups and project teams
- Comprehension of project forecasting and reforecasting throughout lifecycle of project
- Expert project and program burn analysis and remediation
- Excellent scope and change management tracking and adherence
- Comfortable with client-facing communication
- Strong critical thinking and problem‑solving skills, with the ability to anticipate, assess and mitigate risk
- Ability to build trust, negotiate and influence decision-making with Account, SMEs, Clients, Partner Agencies and third‑party vendors
- Strong sense of ownership and accountability
- Strong decision‑making and implementation, especially when faced with uncertainty
- Experience working with Project Management Information Systems such as Workfront, Workfront Proof, Smartsheet, MS Project
- Strong understanding of Microsoft Office Suite, specifically Excel
- Launch experience a plus
Additional Information
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Equal Opportunity Employment
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
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