Job Summary
An opportunity has arisen to work within the management team of the General, Vascular and Thoracic Surgery Department. As the Administration Manager you will be an integral part of the team which is striving to make positive change to how we approach trust objectives.
You will work closely with an experienced administration team to achieve their goals, ensuring they feel included and given the opportunity to participate in decisions which affect their day‑to‑day tasks. You will have a keen interest in effective people management and a proven experience in positive change.
As a staff member within a surgical speciality, you will be responsible for managing effective pathways – from GP referrals through to surgical procedures, tracking cancer patients, theatre utilisation, outpatient clinics and waiting list management (PTL).
Responsibilities
You will help to adapt, change, and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients.
The post holder will be responsible for the direct line management of a wide range of administrative staff – including medical secretaries, waiting list coordinators and patient pathway coordinators.
We are looking for someone who will operate as part of a fluid management structure that operates all team members to their strengths.
Typical Day
- Monitoring staff requests such as annual leave, sickness reviews and appraisals
- Assess capacity, fill gaps in rotas/clinics/theatres
- Assist staff with patient pathway progressions
- Monitor specialty metrics
- Liaising with external departments
- Daily monitoring of current NNUH targets
- Maintaining consistent professionalism
Qualifications
Strong people management skills and a proven track record of positive change. Confidence, a relaxed and approachable personality, and an excellent ability to multitask and organise within a busy department are essential.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hours confidential counselling support
- On‑site Nursery at NNUH Colney Lane
- On‑site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
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