Infrastructure & Systems Engineer

This is your chance to become the technical “boots on the ground” for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren’t just a ticket‑closer; you are the hands‑on expert ensuring our international sites are connected, compliant, and operational.

Working hours: 37.5 hours per week

Salary: £40,000 – £45,000 DOE

Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers
• Refer-a-friend bonus – earn up to £100!

Role Responsibilities

• Technical Escalation Lead: Serve as the “Level 2/3” expert. When the helpdesk faces a complex, non‑routine hardware or software issue, you are the problem solver who steps in to fix it.
• Infrastructure Execution: Get hands‑on with the physical layer. Support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
• Systems & Virtualization Support: Maintain the health of our virtual environment. Support the lifecycle of Virtual Machines (VMs) and ensure our Hyper‑V platforms are running smoothly.
• Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
• Global Field Projects (International Travel): Travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
• Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off‑peak windows).
• Asset Coordination: Work with the Manager to track global hardware lifecycles and maintain the pristine documentation and organization of our server room environments.

Skills & Experience

• 3–5 years of hands‑on experience in an infrastructure or hardware support role.
• Practical experience with Hypervisors, Virtual Machines, and server hardware.
• Solid understanding of physical network troubleshooting and rack management.
• Travel readiness: Ability to travel 10% of the time for project deployments or hardware refreshes.
• Flexibility to work non‑standard hours when necessary to match global time zones.

Who We Are Looking For

• “Number Two” mindset: Execute independently with precision.
• High learning aptitude: Solve unfamiliar hardware or complex issues without constant supervision.
• Initiative: Self‑motivated and stays productive when manager is remote or traveling.
• Communication: Provide clear updates to ensure management always knows the status of a project, no matter where you are.

Benefits

• Monthly reward scheme – Acorn Achievers (£100 vouchers for winners, £50 for runners‑up).
• Recommend a Friend: Earn up to £100 if referral joins Acorn.

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