Business Systems Analyst
Description
The Business Systems Analyst will play a pivotal role in supporting and optimising the organisation’s key systems applications, shaping long-term technology direction across multiple business units. This role requires a highly experienced professional with deep expertise in business systems analysis. This position provides expert guidance to senior stakeholders, drives automation and AI‑enabled transformation, and ensures that critical platforms meet current and future organisational needs in a highly regulated environment
Key Responsibilities
Systems Support and Optimisation
- Lead the support for key applications, ensuring system performance, reliability, and alignment with business requirements.
- Lead troubleshooting and resolution of complex system issues, working collaboratively with internal teams and external vendors.
- Regularly review and optimise applications to improve functionality, efficiency, and user experience.
- Accountable for the lifecycle management of core platforms and demonstrate via setting the direction through ownership of application roadmaps.
- Drive AI and automation ideas through to delivery with an outcome of application process efficiencies.
Requirements Analysis and Documentation
- Work closely with stakeholders to elicit, analyse, and document detailed business and technical requirements.
- Translate business needs into system enhancements, configurations, and process improvements.
- Record and report regularly on the progress of all owned initiatives.
- Develop innovative solutions to unique business challenges.
- Ability to deal with complex, often ambiguous problems where precedent may not exist.
Vendor Management
- Act as the subject matter expert (SME) for application vendors, ensuring effective operation and continuous improvement.
- Lead upgrades, migrations, and integrations, ensuring minimal disruption to business operations.
- Collaborate with Asta departments to support adoption and reporting requirements through robust application management.
Project Collaboration and Delivery
- Partner with project teams (internal and external) to deliver module-related deployments, ensuring alignment with business objectives.
- Contribute to system design, testing, implementation, and post-implementation support.
- Be recognised as an IT SME through close collaboration with our wider colleagues in IT (Infrastructure and Service Management), Data (BI) and Change.
Stakeholder Engagement
- Build strong partnering relationships with internal stakeholders to understand their needs and priorities.
- Be able to influence senior stakeholders and help shape shaping decision‑making on technology strategy, operational efficiency, and risk.
- Demonstrate strong communication skills with our business colleagues to ensure competing business priorities are managed effectively.
- Provide training and support to end-users, ensuring they can utilise systems effectively.
Risk and Compliance
- Accountable for embedding risk, security, and compliance considerations into system architecture and operational workflows.
- Ensures that all core applications meet regulatory and audit expectations, proactively identifying risks and advising senior leadership on mitigation strategies.
- Ensure data integrity and system reliability across their IT applications.
- Maintain documentation for all supported systems, including processes, configurations, and user guides.
Skills, Knowledge & Expertise
- Excellent Communication Skills: Exceptional verbal and written communication abilities, capable of conveying complex technical concepts in a clear and concise manner to non-technical stakeholders.
- Finance/Risk Applications Expertise: Experience with Sun or other Finance applications and Risk GRC applications is highly desirable.
- Professionalism and Stakeholder Management: A confident and professional approach, with proven experience engaging and collaborating effectively with senior stakeholders and departments within Asta and its managed syndicates.
- Team Collaboration and Efficiency: A proactive team player with a strong commitment to achieving team objectives. Demonstrates high energy, excellent organisational and planning skills, and the ability to manage and prioritise multiple projects efficiently.
- Agile Deployment Experience: Comprehensive knowledge of using agile development tools for project management and experience implementing Agile methodologies to deliver projects effectively.
- Extensive experience in business systems analysis and application support and/or experience within Lloyd’s Insurance or Financial Services environment.
- Strong understanding of workflow applications and their integration with business processes and operations. Ability to configure and enhance applications within the remits of a no/low‑code approach.
- Experience with system implementation, upgrades, and customisations in a regulated environment.
- Ability to analyse complex systems, identify areas for improvement, and implement effective solutions. Strong problem‑solving skills with a focus on aligning technical solutions to business objectives.
- Exceptional verbal and written communication skills, capable of engaging with stakeholders at all levels. Demonstrated ability to work collaboratively across Asta departments and clients.
- Ability to lead on multiple priorities and deliver high‑quality results within deadlines. Attention to detail and a methodical approach to documentation and process management.
- Experience of using AI and automation to improve applications and processes and the usage of Co‑pilot for personal productivity is highly beneficial.
- Lloyd’s Market/Corporation experience of working within a highly regulated IT environment and understanding Lloyd’s Market terminology and processes.
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