Therapy Outpatient Booking Officer | London North West University Healthcare NHS Trust

Therapy Outpatient Booking Officer

Responsibilities:

• Ensure that referrals for therapy outpatient appointments are processed in line with our response standards and patients are booked in according to their clinical needs.
• Perform accurate and efficient data entry into Cerner.
• Maintain awareness of wider reporting requirements and deadlines.
• Work effectively in a busy team and manage workload to meet pre‑determined deadlines.
• Maintain a pleasant telephone manner and handle difficult calls.

Qualifications:

• Experience with Cerner is preferred.
• Excellent communication, organisational, prioritisation and interpersonal skills.
• Flexibility, adaptability and ability to manage confidential work.

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