Permanent, Full time (40 hours per week) On call and call out rota Reports to: Property Care Repairs Manager
About the Role
We are looking for an experienced Voids Supervisor to lead the delivery of our void property works within the Property Care Team.
This is a key role responsible for ensuring empty homes are repaired, maintained and ready for new tenants quickly, safely and to a high standard.
You will supervise a team of void engineers, coordinate resources and work closely with lettings and housing teams to minimise void rent loss while ensuring properties meet our Empty Homes Re‑Let Standard.
This is an exciting opportunity for someone with strong technical knowledge, leadership skills and a passion for delivering excellent housing services.
Key Responsibilities
- Lead and manage a team of void engineers, ensuring strong performance in productivity, quality, customer service and health & safety.
- Monitor day‑to‑day performance against KPIs and service standards.
- Conduct 1:1 meetings, audits and toolbox talk to support team development and continuous improvement.
- Oversee the Void Works Tracker and optimise resources to minimise delays and reduce outsourced work.
- Work collaboratively with lettings, neighbourhood and asset teams to manage the full void process.
- Diagnose complex property repairs and recommend appropriate works.
- Manage voids subcontractors, including contract meetings, performance reviews and compliance.
- Ensure all work complies with health and safety legislation and company policies.
- Monitor budgets and control external spend to meet business plan targets.
- Participate in the out‑of‑hours duty manager rota to support emergency property issues.
- Maintain budgetary discipline by overseeing and appropriately restricting outsourced work to meet Business Plan targets.
About You
- Experience leading and motivating small teams of repairs engineers.
- Strong knowledge of property repairs, maintenance and void property management.
- Experience managing subcontractors and contracts.
- Ability to diagnose complex repairs across different housing types.
- A strong customer‑focused approach and excellent communication skills.
- The ability to analyse performance data and drive service improvements.
- Good IT skills, including the use of mobile devices and Microsoft Office.
- Working knowledge of the social housing sector, including HHSRS framework and property‑related risks.
- Full driving licence.
Qualifications & Experience
- Management or supervisory qualification, or at least two years’ supervisory experience.
- Knowledge of health & safety requirements, including risk assessments and safe working practices.
- Understanding of the social housing sector and property risk management is desirable.
What Success Looks Like
- Meeting void turnaround targets and reducing void rent loss.
- Delivering high‑quality homes with strong customer satisfaction.
- Maintaining full compliance with health, safety, training and contract management requirements.
Why Join Us?
You’ll play a key role in delivering safe, quality homes for our customers while leading a dedicated team and helping improve services across the organisation.
If you’re a motivated leader with strong technical knowledge and a commitment to excellent housing services, we’d love to hear from you.
Closing date: 21st April 2026 GCH reserve the right to bring the closing date forward should enough qualifying applications be received prior to the current closing date.
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