SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and creates solutions that leverage our products and services. A successful TAM utilizes their relationship management skills and technical knowledge and credibility to effectively communicate to all levels of the organization.
*This is a remote role, but is based in the United Kingdom.
What You’ll Do:
- Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
- Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
- Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
- Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
- Establish and maintain a deep understanding of SpyCloud’s products.
- Identify unique ways to address Customer problems in a proactive manner and elevate as emerging technical trends arise.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale.
- Leverage customer metrics to determine usage and value derived from product adoption.
- Be a customer advocate, representing our customers internally.
- Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.
Requirements:
- Strong technical acumen and experience influencing change at all levels.
- Experience with enterprise IAM solutions (Microsoft Entra ID, Okta, Ping Identity, etc.).
- Experience with enterprise SIEM solutions (Splunk, Palo Alto XSOAR, Azure Sentinel, etc.).
- Familiarity with crafting integration/automation solutions in Python.
- A solid working knowledge of various web technologies with an understanding of APIs and databases.
- Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
- Experience translating business goals into technical solutions.
- A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
- Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
- Ability to seamlessly work with the customer’s development team.
- Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
Nice to Have:
- 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
- Fluent in at least one language other than English.
- Familiarity with Software as a Service (SaaS) solutions.
- Hands‑on experience with programming/scripting languages and their usage with APIs.
- Cybersecurity and ATO prevention experience is a plus.
Benefits:
- U.S.-Based Benefits + Perks (for Full Time Employees):
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- U.K.-Based Benefits + Perks (for Full Time Employees):
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
About SpyCloud:
SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud’s data from breaches, malware‑infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid‑sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
Equal Employment Opportunity Statement:
SpyCloud is proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud’s employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E‑Verify program in all locations.
#J-18808-Ljbffr…