Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.
The Opportunity:
We are seeking a dynamic and experienced Analytics Consultantto support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors.
As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined.
Key Responsibilities:
Data Analysis
- Lead analyst for the delivery of Insight & analytics programs
- Support with the co-ordination of project resources and coaching / developing junior team members
- Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.
- Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.
- Design and execute experiments (A/B testing) to validate insights and recommendations.
Stakeholder Management
- Partner with clients to understand business objectives and translate them into analytical & insight solutions.
- Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite.
- Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
Solution Design
- Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection).
- Track the implementation and success of solutions providing feedback and adjustment recommendations when required.
- Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis.
- Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client
- Support our Insight & Analytics Director with the development of sales and analytics solutions , which will form part of a proposals to new prospects or the expansion of services for an existing account
Your profile & experience:
- 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential)
- Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
- Intermediate to expert knowledge of Power BI data visualisation
- Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
- Strong communication skills, both written and verbal, with an ability to influence stakeholders.
- Excellent problem-solving skills and critical thinking ability.
- Ability to work independently and manage multiple projects in a fast-paced environment.
The Package:
- Competitive salary of up to £50K, depending on experience
- 10% bonus based on company and personal performance
- 25 day annual leave + standard bank holidays
You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual.
If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
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