General Catering Manager

Company Description

Title: Account Manager

Location: Milton Keynes

Salary: £48,500 per annum

• Compensation: GBP 48,500 yearly

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

We are seeking an exceptional Account Manager to lead our Business & Industry (B&I) catering operation for Mercedes-Benz, delivering a premium food and hospitality experience that reflects the prestige and innovation of one of the world’s most iconic automotive brands.

This is a standout opportunity for a commercially astute and client‑focused leader to take ownership of a high‑profile corporate account, driving operational excellence, financial performance, and service innovation.

You will act as the key strategic partner to the client, ensuring that every aspect of the catering offer aligns with brand expectations and enhances the workplace experience.

If you are passionate about hospitality, thrive on building strong stakeholder relationships, and have a proven track record of managing complex catering operations, this role offers the platform to make a real impact within a flagship contract.

We believe that our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because people excel when they are given the space to take care of themselves.

Job Description

The ideal Account Manager will demonstrate exceptional accuracy and attention to detail, with proven experience leading large teams in a dynamic environment. You will be responsible for overseeing a multi‑faceted account with a number of distinct revenue streams and you will possess a blend of innovation, commercial acumen, and a personable leadership style to drive performance and engagement across all areas.

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business‑critical KPIs including Health and Safety, Sustainability, Financial and operational

Qualifications

• Previous experience within the large corporate contract catering sector
• Must have minimum of General Management experience looking for move upwards
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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