North West & East Midlands
The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable and cost‑effective service levels for the installation and maintenance of dispense systems in the on‑trade. You will oversee team performance, training, and resource planning across the region to ensure service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management
- Oversee draught beer delivery, installations, and service calls across ~15 key customers
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing)
- Manage budgets, stock, asset control, and service provider spend
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs
- Deliver sales and marketing initiatives to achieve budgeted sales and market share
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee
- Participate in “Days in Trade” activities
Who we’re looking for
- Educated to degree standard is desirable
- Minimum 1 year’s experience in a customer technical/service environment
- Minimum 1 year’s experience in a people leadership role
- Minimum 1 year’s experience in a sales/supplier contract management role
- High numeracy and verbal reasoning skills
- Well‑developed IT skill set across all areas of the Microsoft Office Suite
- Ability to forge strong relationships both internally & externally
- Effective performer in cross functional multi‑disciplined teams
- Technical expertise
What’s in it for you
- 25 holidays per year + bank holidays & holiday trading options
- Pension (up to 8% employer contribution) & income protection
- Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Programme)
- 26 weeks paid parental leave for eligible primary caregivers
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Life assurance & charitable giving
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