Key responsibilities
- Maintain accurate and up-to-date records for clients records, including care files, placement plans, health appointments, and incident reports
- Support the Registered Manager with Ofsted compliance and CQC documentation and regulatory reporting
- Manage referral administration — logging enquiries, collating placement information packs, and coordinating with placing authorities
- Handle general correspondence including emails, letters, and telephone calls on behalf of the home
- Maintain staff HR records, including DBS checks, training logs, supervision records, and workforce development plans
- Coordinate staff rotas, timesheets, and holiday records in liaison with the manager
- Process invoices, petty cash, and resident allowances, maintaining clear financial records
- Manage supplies and ordering for the home — office, household, and care-related items
- Support scheduling of LAC reviews, placement planning meetings, and external professional visits
- Maintain the home’s health and safety records, including fire drills, PAT testing logs, and risk assessment reviews
- Assist with the preparation of monthly audit reports and management information
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