The Warehouse Shift Manager is responsible for overseeing daily warehouse activities during an assigned shift, ensuring efficient operations, health & safety compliance, and team productivity. This role supervises warehouse staff, manages performance, and ensures that, picking and delivery, processes meet company standards.
- Open or close the building at the beginning or end of shift
- Manage and coordinate warehouse staff during assigned shifts
- Ensure efficient picking, stacking, lines and loading of products
- Monitor daily operations to meet productivity and performance targets
- Enforce health, safe and legal regulations and company policies
- Manage shift schedules, attendance, and staff performance
- Train, coach, and develop team members
- Resolve operational issues and elevate where necessary
- Coordinate with other departments such as Telesales, Sale Accounts, and Buying Team
- Ensure proper use and maintenance of warehouse equipment
- Route planning and load plans considering any vehicles off road
Key Skills & Requirements
- Proven experience in warehouse operations or logistics (typically 2+ years)
- Previous supervisory or team leadership experience
- Strong leadership and people management skills
- Good understanding of warehouse management systems (WMS)
- Excellent problem-solving and decision-making abilities
- Strong organisational and time management skills
- Knowledge of health and safety regulations
- Ability to work flexible shifts (including early/late & Saturdays if required)
Key Performance Indicators (KPIs)
- Order accuracy and availability fulfilment %
- Pick rate performance per shift
- Delivered on time / late
- Health & safety compliance
- Staff turnover and engagement
- Training compliance
Working Conditions
- Fast‑paced warehouse environment
- May require standing, walking, and lifting
- Shift-based schedule (Morning, late, or Saturday shifts when required)
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