P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a part-time, temporary basis, located in Lowestoft.
Main Responsibilities
- The first point of contact for customers, ensuring they receive world-class service.
- Handling sales orders, managing delivery requirements, resolving technical queries, and supporting our sales team.
- Keeping up to date with product information and using a CRM system to add critical data.
- Processing and input orders by email and telephone.
- General office administration (scanning, archiving, filing, etc).
Person Specification
- Strong business and commercial skills in a customer service environment.
- GCSEs (grade C or above in English & Maths).
- UK internal account management experience.
- Proficient with Microsoft programs and CRM systems.
- Excellent communication skills.
- Customer-focused mindset.
- Ability to multitask.
Working Hours
- Part-time, 22.5 hours per week.
- Wednesday - Friday.
- Two week rotation: Week 1: 9:30-17:30 and Week 2: 8:00-16:00.
Working Benefits
- 25 days annual leave plus bank holidays.
- Employee Benefits Hub.
- Pension scheme.
- Life Assurance.
- Occupational Health.
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