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Have you ever used the self-checkout in Target? Played the slots at an Ceasar's Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 11 corporate offices and a national field service organization. This role will be located at our Chippenham, UK location.
Our technology powers more than 4 billion transactions every week - and we want you to be a part of it as our new Senior Director of Product Management and Marketing.
WHAT YOU'LL BE DOING
The Leader of Product & Project Management & Marketing will lead a high-performing team responsible for managing CPI's Convenience Services product portfolio and marketing initiatives. You will be the global product leader responsible for our self-service retail systems and the enterprise services that power them. This includes connected vending machines with digital touchscreens that drive consumer engagement and any next-generation products we release to address the problem of rising labor costs, while empowering consumers with intuitive and frictionless purchase experiences.
You will bring a passion and diligence for understanding the market problems related to self-service retail from the perspective of both retail operators and consumers. You will lead a team tasked with engaging existing and prospective customers, analyzing their needs, and delivering ground-breaking products and business models that grow revenue, expand market share, and enhance customer experiences.
Key Responsibilities
Product Management:
- Own the overall product strategy and lifecycle for the Convenience Services Coffee product lines, Freestanding and Tabletop, as well as the connected payment systems and remote monitoring services.
- Drive product innovation by identifying market opportunities, gathering market insights, and ensuring strong competitive positioning.
- Oversee the development and execution of Coffee roadmaps, ensuring alignment with strategic priorities.
- Direct project priorities and resourcing to align with the strategic objectives.
- Partner with engineering and project management teams to ensure timely delivery of product features and enhancements that meet market and customer expectations.
- Develop pricing models and maintain P&L ownership for all Coffee product lines, optimizing profitability while ensuring customer value.
- Collaborate with sales to develop go-to-market strategies that maximize revenue opportunities and customer satisfaction.
Qualifications:
- Bachelor's degree in Business, Engineering, or a related field.
- 3+ years of experience in product management, marketing, or a related role, preferably in a technology-driven or manufacturing environment.
- Proven success bringing products to market, managing product portfolios, leading go-to-market strategies, and driving cross-functional initiatives that begin with defining new product requirements and end with those products generating sales.
- Strong financial acumen with experience managing P&Ls and developing pricing models.
- Exceptional communication and collaboration skills with the ability to influence stakeholders at all levels.
- Experience working with high-performing product management, project, and marketing teams in fast-paced, evolving environment.
- Familiarity with managed services and recurring revenue models, remote management of connected devices or self-service retail technologies is a strong plus.
Key Competencies:
- Strategic Thinking: Ability to define long-term strategies and translate them into actionable plans.
- Customer Focus: Deep understanding of customer needs and a passion for creating products and services that exceed expectations.
- Leadership: Proven ability to inspire, lead, and develop product management and marketing teams to achieve business objectives.
- Collaboration: Strong ability to work across departments and with external partners, driving alignment and effective decision-making.
- Results-Oriented: Track record of delivering measurable results in revenue growth, market share, and customer satisfaction.
WHAT WE'RE OFFERING
- Flexible work environments
- Defined career growth plans with opportunities to go outside of your "comfort zone"
- Team Building activities that support innovation
- Generous paid time off, including sick and holiday
- 401K with Company contribution
- Flexible spending accounts
- Community involvement and volunteering events
- Opportunities to travel and work at our global sites
Sound interesting? Come see why we are OneCPI!
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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