Customer Service Specialist – Natwest

Overview

We’re hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team in Newtownards.

Annual Salary: £26,200.Social Benefit: £25 travelling subsidy during training.

Start Date: Nov 2025.Location: Natwest, Newtownards.Shifts: Full time – 40 hrs per week (between 07:00 and 23:00).

Probity Requirements

• Credit, Criminal, Sanctions and Fraud checks.
• Evidence of last 2 years’ employment history.
• Evidence of last 5 years’ address history.

Benefits

• Perks at Work – savings discounts, free online classes.
• Help@Hand – savings discounts, podcast, wellbeing resources, webinars.
• GP’s, mental health support, financial advice, legal advice.
• Critical illness cover – up to £10,000.
• Cycle to Work Scheme.
• Eyecare support voucher.
• Holiday purchase scheme.
• Length of service awards.
• Workplace Pension.
• Monthly Inspire Awards – for the best of the best.
• Refer‑a‑Friend bonus – up to £1,200.
• Monthly wellbeing webinars.
• Dedicated Employee Experience Progress support.

Key Responsibilities

• Provide outstanding customer service as the first point of contact.
• Educate customers on banking options that fit their personal needs.
• Accurately and compliantly complete processes and procedures.
• Deliver good customer outcomes, reviewing and mitigating gaps when identified.
• Conduct financial reviews and provide accurate information.
• Manage diary, balancing proactive conversations with planned meetings.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues to support customers and business goals.
• Resolve complaints and errors quickly, restoring the customer relationship.
• Ensure each interaction leaves the customer satisfied with their needs met.

Skills and Qualifications

• Experience in a customer service environment and managing customer relationships.
• Excellent organisational and time‑management skills to meet performance measures.
• Excellent verbal and written communication skills.
• Background of working within a regulatory environment.
• Technology skills – proficient with Microsoft Office.
• Customer‑focused attitude.

Application Requirements

• Specific language proficiency scores required to proceed.
• Will reserve the right to reject application if language requirements are not met.

#J-18808-Ljbffr…