Go back Central and North West London NHS Foundation Trust
SPA Operations Manager
The closing date is 22 April 2026
CNWL Milton Keynes (MK), are entering an exciting period of transformation. Our vision is to build a modern, future-focused administrative service embracing technology, and creating resilient, empowered teams dedicated to delivering an excellent experience for patients, parents and carers.
We are recruiting 1.6 wte permanent Band 6 Operations Managers to lead our Single Points of Access (SPA) for both Adult and Children’s services working as part of the wider Business Support and Administration Service. Salary: £39,959 to £48,117 a year (pro rata P/T).
Main duties of the job
Working hours will be across a 7 day rota Monday to Friday 8am-8pm, and Saturday and Sunday 8am-4pm.
These roles are a vital part of the front‑end service for Milton Keynes Community Health Services. You will join a highly motivated and supportive team, playing a key role in ensuring our services run smoothly and efficiently.
The Adult and Children’s SPAs provide a crucial link between patients, carers, healthcare professionals and CNWL clinical services, acting as both an internal and external point of contact. Our SPAs manage all incoming communications from service users and professionals, coordinating referrals, supporting appointment management, and ensuring enquiries are handled promptly, professionally and with compassion.
About us
We are keen to hear from people who can lead teams with compassion while driving change and improvement, who are organised, proactive and seek to deliver excellent services.
Job responsibilities
- To provide clear leadership within the Admin Hub
- To support the delivery of the service that meets the requirements of service users, reporting directly to the Business Support Admin Manager.
- Ensure implementation of streamlined, consistent working processes and practices across the Admin Hub.
- To provide high quality service, initiative and administrative support including information and analysis.
- To undertake reporting and analysis of information to support service delivery.
- To recruit, lead and manage a team of staff who are responsible for delivering a high‑quality, efficient service.
- To support and develop staff within their Admin Hub in line with Trust policies.
Person Specification
Knowledge and Experience
- Line Management and Supervisory Experience, including performance management.
- Experience of working in a Senior Administrative role in the NHS.
- Experience of dealing with client complaints and concerns.
- Robust knowledge and use of SystmOne and its application to management of clinical workflow and clinical reporting.
- Understanding and experience of Key Performance Indicators and their correlation to business aims and objectives.
- Knowledge of Data Protection Legislation and its application to health services.
- Experience of setting up and using IT collection formats and databases.
Communication and IT skills
- Able to build positive relationships with managers and colleagues, and communicate effectively and empathetically with service users.
- Advanced IT skills with experience of using IT to produce complex information.
Qualifications and Training
- Educated to Degree or Higher National Diploma, NVQ level 4 or evidence of equivalent standard of practice.
- Evidence of continuous professional development.
- Willing to undertake further skills development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Central and North West London NHS Foundation Trust
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