Senior Technical Operations Manager

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Senior Technical Operations Manager – Data Centres – Onsite – Slough or Essex

Salary and Benefits: Up to £120K, 15% Annual Discretionary bonus, 25 Days Annual leave (excluding Bank Holidays), Private Healthcare, Pension, Life Insurance, Employee Assistance Programme – 24/7 access and support (wellbeing services).

Kao Data is committed to being a successful, caring and welcoming place for all employees. Our customers are scaling fast — and we’re looking for a senior technical leader who knows how to run mission-critical infrastructure flawlessly while leading people brilliantly. This is a hands-on senior role at the heart of data centre operations, combining deep M&E expertise, calm operational governance, and a modern, people-first management style across multiple live facilities.

What you’ll own

• End-to-end technical authority for critical M&E systems
• 24/7/365 operational resilience, reliability & zero-impact delivery
• Leadership of multidisciplinary operations teams and outsourced FM partners
• Strategic input into future facilities, expansions, testing & handover
• Operational & capex budgets, cost optimisation and asset-level P&L awareness
• KPI, SLA and facility-health reporting that actually drives decisions
• Risk management, compliance, incident response & business continuity
• Senior escalation point for major incidents — steady hands required

How you’ll lead

• Clear, credible technical leadership
• High standards, no drama, no surprises
• Strong governance without bureaucracy
• A culture of accountability, trust and continuous improvement
• Collaborative, commercially aware, and customer-focused

What we’re looking for

• Chartered Engineer or equivalent experience – Data Centre Facility Services
• Senior data centre operations leadership in mission-critical environments
• Proven experience running complex, multi-site infrastructure
• Comfortable managing outsourced FM models
• Confident with budgets, reporting, risk and stakeholders
• Calm under pressure, decisive when it matters
• If you’re the kind of leader who can talk chilled water one minute and strategy the next, build strong teams and resilient facilities, and thrive in a growing, technically ambitious data centre environment — we should talk

— Jim Hines

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