Description
Our client is a Reputable, family run business based in Hook, UK. They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team.
As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile
Responsibilities
- Act at all times in the best interests of the customer and giving genuine advice.
- Dealing with any incoming enquiries.
- Process sales orders
- Manage the customer care inbox
- Create customer case numbers
- Following cases through to a meaningful and mutual close in a timely manner.
- Ensuring account managers are informed of cases that need escalating.
- Send accurate order confirmations
- Keep customers updated on order/delivery updates
- Fielding all new enquiries straight to Business Development for qualifying
- Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward
- Notify the appropriate Manager or Team Leader of any issues.
Requirements
- Customer mindset
- Excellent phone manner - polite, friendly, confident to ask questions
- Be able to cope in a crisis/able to deal with issues thrown at them
- Be proactive and willing to jump in
- A team playeri>
- Be able to cope with fast paced and ever growing/changing list of priorities
Benefits
- Salary- 30,000- 35,000.
- Inclusion on company bonus scheme
- Access to Lifeworks perks scheme,
- Free lunch and snacks,
- Fresh coffee,
- 25 days holiday plus bank holidays.
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