Customer Service Executive

• Full time
• 40 hours per week
• Monday-Friday
• £14.23 per hour
• Gym Access
• Opportunities for career development
• Plus our Sodexo employee benefits package

Customer Service Executive

Cambridge, CB2 0AA

Operational excellence begins with you.

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating quality experiences for our clients, customers, and employees. Build a name with big‑name businesses.

You'll enhance comfort and convenience, and we'll enhance your career as a Customer Service Executive. Be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations. A role where you'll love what you do. Operational excellence begins with you.

What you'll do:

• Deliver high‑quality food service when required, ensuring excellent standards and a great customer experience
• Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections
• Be a friendly and professional point of contact for employees, clients and visitors
• Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces
• Respond promptly to service requests and incoming communications
• Support safe working practices by monitoring and reporting Health & Safety matters
• Collaborate with internal teams to deliver a seamless workplace experience

What you'll bring:

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key
• A positive, energetic and proactive attitude with a passion for customer service
• Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook)
• Strong organisational abilities and attention to detail

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big‑brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

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