Retail Customer Advisor (Workington) - 12 hours

Retail Customer Advisor (Workington) - 12 hours

• Part‑time
• Requisition Grade: Grade G Customer Advisor
• Three Retail Customer Advisor
• Location: Unit S31C, Washington Square Shopping Centre, Workington, United Kingdom, CA14 3AW
• Salary: £13.72 per hour + a target bonus of 15%, paid monthly based on store performance
• Working Hours: 12 hours across 2 days per week, including weekends on a rotation basis

Full training will be provided so no prior knowledge of our products is required.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring prompt resolution.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

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