Customer Training Manager (Engineering)
Aerospace / Advanced Engineering
Commutable from: Greater London / North London / Hertfordshire / Berkshire / Surrey
We are supporting a globally recognised engineering organisation in the search for a Customer Training Manager to lead the delivery of technical training on complex, safety-critical products.
This role is not suited to general L&D profiles — we’re looking for someone who has operated within engineering-led customer training environments, delivering structured, technical programmes to external clients.
The Role
• Lead and develop a team of technical instructors (6–7 direct reports)
• Own the full training lifecycle – design, development, delivery & certification
• Manage training schedules, resources, and course portfolio
• Drive the teams KPI performance, process improvement, and compliance
• Work closely with engineering and commercial teams to meet customer requirements
• Ensure technical accuracy, instructor competency, and training quality standards
What We’re Looking For
• Proven experience leading customer training within an engineering or technical environment
• Background in delivering structured training on complex products/systems
• Strong experience in planning, scheduling, and resource management of training delivery
• Confident leader with the ability to drive performance and develop teams
• Comfortable working in a highly regulated, safety-critical industry
Why This Role?
• Work with highly engineered, industry leading products
• Lead a function that directly impacts global customers
• Stable, well-established organisation with strong values
• Genuine long-term career progression
Interested or know someone suitable? Get in touch for a confidential conversation.
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