Lead Customer Care & Complaints Manager – Social Care

A health service organization in Salford seeks a Customer Care & Complaints Manager. The role involves advising staff and complainants about the complaints procedure and ensuring timely handling of complaints. Responsibilities include preparing complaint statements, organizing meetings between parties, and reporting serious complaints to management. Candidates should have experience in customer-focused roles, excellent communication skills, and knowledge of complaints management policies. Education requirements include GCSE in English and relevant qualifications.#J-18808-Ljbffr…