Role: Technician
Start date: ASAP
Contract Type: Permanent
Salary: £37- 42k depending on experience
Location: Wake The Tiger, London
THE ROLE
The Technician plays an essential role in supporting the technical team within the production department at Wake The Tiger. Working closely with the Technical Lead, the Technician will help maintain and develop a variety of complex technical systems across the park. This role involves supporting routine maintenance and taking on individual project.
The Technician will bring hands-on experience across creative lighting, audio systems, interactive installations, mechanical features, and more. You will continue to develop that expertise in a unique and dynamic environment. The Technician will also be responsible for ensuring systems are operational during park hours and assisting with technical support when needed. The Technician will have the opportunity to work on assigned projects, develop their technical expertise, and be part of the team that keeps the park running smoothly.
Hours are set via a rota, but flexibility and a willingness to take on overtime when needed are essential. This role requires adaptability, a proactive attitude, and a willingness to learn new tools, technologies, and processes to support the team and enhance the park.
When the park is open, technicians must be available via radio to provide technical support or respond to maintenance issues during operating hours. They are also responsible for administrative tasks, including logging issues and updating O&M manuals for installations, as well as opening and closing the park. The Technician helps facilitate a safe, creative, and well-maintained environment for both the team and visitors.
KEY RESPONSIBILITIES
Maintenance and Technical Support
- Support the team in maintaining technical systems and installations across the park.
- Carry out routine maintenance, checks, and fault finding across all AV, control, and interactive systems to maintain consistent operational performance across the venue
- Play an active role in PPM (Planned Preventative Maintenance) tasks, ensuring systems such as audio, video and lighting are functioning properly.
Administrative and Documentation Support
- Log any technical issues and assist with the updating and maintenance of O&M manuals for installations.
- Help the team maintain accurate records of repairs, updates, and any changes to the technical systems.
- Support the Technical Coordinator with scheduling, purchasing materials, and tracking receipts.
Health & Safety and Team Collaboration
- Ensure all technical work is carried out in compliance with health and safety standards.
- Work collaboratively with the team to maintain clean, organised technical areas.
- Support the team in developing solutions to improve the park's technical systems and overall visitor experience.
Project Work
- Work on individual technical projects assigned by the Production Manager or Technical Lead, collaborating with other team members to complete tasks in a timely and efficient manner.
- Assist with prototyping and testing new systems, helping to develop innovative solutions for ongoing projects.
- Help with the installation, maintenance, and upgrading of technical systems and park infrastructure as needed.
Support in Venue Hire
- Collaborate with the Events Manager to plan and deliver technical requirements for venue hires, from initial scoping through to on-the-day delivery.
- Step in to fill gaps in the rota during periods of increased venue hire demand, providing support as necessary to maintain operations.
- Assist with venue setups and technical support during events, ensuring smooth operations of technical systems for venue hires.
Park Operations Support
- Be part of the technical team available during park operations to respond to maintenance issues and provide support.
- Respond to technical issues during park hours and ensure any issues are resolved quickly to minimise disruption.
- Support daily park operations by ensuring technical systems are functional and well-maintained.
- Serve as the technical lead during park opening and closing, using fault-finding methods to address issues independently when necessary.
- Contribute to the continuous improvement of the park by identifying opportunities for upgrades and enhancements.
- Maintain accurate documentation, including fault logs, technical manuals, and maintenance records.
SKILLS & EXPERIENCE
Essential
- Some practical experience with AV, control, or interactive technologies, with a genuine enthusiasm to develop further.
- Working familiarity with some of the following: Dante audio, QSC Q-SYS, DMX and Artnet, Pharos, BrightSign or equivalent media servers.
- Basic understanding of IT and networking fundamentals (VLANs, Wi-Fi, virtualisation, or NAS storage).
- Experience with creative technologies such as lighting, sound, interactive installations, or mechanical systems.
- Ability to carry out fault finding and maintenance tasks under the guidance of the Technical Lead.
- Strong communication skills and the ability to work effectively within a team.
- Proactive approach to problem-solving with the ability to work independently when required.
- Flexibility to work a rota including evenings, weekends, and additional overtime as needed.
- A positive, can-do attitude and genuine desire to learn new technologies and ways of working.
DIVERSITY & INCLUSION
At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process.
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