Customer Success Manager

We are looking for a proactive and customer-focused Customer Success Manager to join a fast-growing fintech and property services organisation. This role is central to ensuring customers have a smooth, supportive experience throughout their journey, from onboarding to ongoing account management.

You will act as a trusted point of contact for customers, helping them navigate services, resolve issues, and achieve successful outcomes. The ideal candidate is empathetic, highly organised, and passionate about delivering exceptional service in a fast-paced environment.

Key Responsibilities

• Manage and nurture relationships with customers, ensuring a positive end-to-end experience
• Support customers through onboarding, guiding them clearly through processes and requirements
• Act as the main point of contact for queries, concerns, and issue resolution
• Proactively identify potential challenges and provide timely solutions
• Work closely with internal teams (sales, operations, and product) to improve customer outcomes
• Monitor customer satisfaction and retention, taking action to improve engagement
• Maintain accurate records of customer interactions and account activity
• Contribute to the development of customer success strategies and best practices

About You

• Previous experience in customer success, account management, or a similar client-facing role
• Strong communication skills, both written and verbal
• Excellent problem-solving ability with a customer-first mindset
• Ability to manage multiple accounts and priorities effectively
• Comfortable working in a fast-paced, evolving environment
• Experience in fintech, property, or financial services is a plus

⭐ Desirable Skills

• Familiarity with CRM systems and customer support tools
• Understanding of tenant referencing, rental processes, or credit services
• Data-driven mindset with the ability to track and interpret customer metrics

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