Location: Cambridge (CB25)
Type: Permanent
Hours: 8am - 5pm Monday to Thursday, 8am - 4pm Friday, 39 hours (5-days in the office)
Salary: Up to £52,000 per annum dependent on experience
Job Reference: 35844
Polytec are seeking an experienced Repair Centre Manager to join our client based just north of Cambridge. The successful candidate will oversee the day-to-day operations of its Service Centre and ensure that service performance meets agreed customer service levels and business KPI's while maintaining the highest standards of quality, efficiency, and customer satisfaction. This is a hands‑on management role involving direct line management of service and repair staff, responsibility for operational processes, and acting as a key customer contact for repair‑related services. Occasional travel may be required (valid driving licence and passport essential).
Responsibilities
- Manage the service and repair team, ensuring output meets internal and contractual service levels
- Oversee capacity planning and resource allocation to achieve operational targets
- Act as the primary customer‑facing contact for repair services, managing service reporting, escalations, and service planning
- Ensure compliance with Health and Safety, environmental, security, and quality management standards within the Service Centre
- Lead recruitment, objective setting, performance appraisals, and staff development within the team
- Monitor and control repair centre costs, including management of stock and financial objectives
- Drive continuous improvement across repair and service operations, introducing new processes and systems to enhance performance
- Collaborate with engineering and product teams to manage the introduction of new products and updates within the repair function
- Liaise across departments to provide reporting and operational support to the wider business
- Support commercial and partner discussions relating to repair services, tenders, and contractual arrangements
- Coordinate and deliver repair training for internal and partner teams as required
Requirements
Essential
- Relevant electronics qualification (minimum ONC or equivalent)
- Proven experience supervising staff within a manufacturing or electronic repair environment
- Strong customer‑facing skills in a B2B setting, ideally with international exposure
- Demonstrated ability to manage team performance and deliver against service level agreements
- Experience implementing service workflows within an ERP business system
- Proficiency with Microsoft Office and data‑driven performance tracking
- Commercial awareness in managing service costs and pricing
Desirable
- Degree or equivalent in an engineering discipline
- Relevant certifications (e.g. IPC, ITIL, auditor training)
- Hands‑on background in electronics repair or manufacturing, including fault‑finding to component level
- Familiarity with Microsoft Dynamics 365 and Power Apps
- Experience delivering customer presentations and fostering a positive team culture
- Project management experience
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