Branch Manager

Branch Manager

Location: Outskirts of New Malden

Salary and Benefits: £45,000 + bonus + benefits + company car + phone + 25 days holiday + bank holidays

Branch Manager Key Responsibilities

• Lead and manage a small branch team
• Oversee day‑to‑day branch operations and workflow
• Handle customer enquiries and support sales activity
• Manage incoming calls, emails, and general communications
• Coordinate installation schedules and job planning
• Provide face‑to‑face customer support when required
• Monitor and check incoming deliveries (quantities and condition)
• Support stock handling and general goods‑in processes
• Assist with hands‑on operational tasks as needed
• Maintain high standards of service, organisation, and efficiency
• Support the team to meet performance and service targets

Branch Manager Essential Skills & Experience

• Previous experience in a supervisory or management role
• Strong background in sales and customer service
• Proven ability to lead, motivate, and support a team
• Excellent communication skills (written and verbal)
• Strong organisational and time‑management skills
• Ability to manage multiple tasks in a busy environment
• Confident handling customer and supplier interactions
• IT literate (email, systems, and basic Microsoft Office)
• Strong attention to detail and accuracy
• Full UK driving licence
• Comfortable with a hands‑on, operational role when required

Desirable

The business operates within the home improvement and exterior solutions sector, so an interest or background in construction, trade, or similar environments would be a real advantage.

Equal Opportunity Workplace

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.

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