Sale Group is a well-established building services company based in Cheam, Surrey, specialising in maintenance, facilities management, and construction solutions. We take pride in delivering top-notch services to keep our clients buildings in tip‑top shape.
We are on the lookout for a skilled Help Desk Coordinator / Manager to join our friendly team and help keep our operations running smoothly.
The Role
We are after a switched‑on and organised Help Desk Coordinator / Administrator / Manager to manage our help desk and keep everything ticking over nicely. You’ll be the go‑to person for coordinating building services jobs, supporting our engineers, and keeping our clients happy. With a focus on Big Change and/or e‑log book platforms, you’ll play a key role in making sure our projects stay on track. If you’re a problem‑solver with a knack for systems, we’d love to have you on board!
Key Responsibilities
- Respond to enquiries from clients and our field teams, sorting out issues quickly via phone, email, or face‑to‑face.
- Schedule and manage building services jobs (think repairs, maintenance, or installations) using Big Change and/or e‑log book systems.
- Assign tasks to engineers, update job statuses, and keep everything logged properly.
- Help staff get to grips with Big Change and e‑log book platforms, fixing any hiccups along the way.
- Keep an eye on system data, whip up reports on job progress, and make sure we’re meeting service standards.
- Chat with clients, suppliers, and subcontractors to sort queries or elevate technical problems.
- Keep records spick and span jobs, client chats, and system updates all included.
- Chip in with ideas to streamline processes and make our systems work even better.
What We’re Looking For
- Experience in a help desk, coordinator, or admin role bonus points if it’s in building services, facilities management, or something similar.
- Hands‑on know‑how with Big Change job management software and/or e‑log book systems is a big plus.
- Solid IT skills and a knack for picking up new software quick‑smart.
- Top‑notch communication skills, with a friendly, client‑first attitude.
- Brilliant at staying organised and juggling tasks in a busy setting.
- A proper team player who’s happy to crack on independently when needed.
Nice to Have
- Familiarity with ITIL principles or help desk ticketing systems.
- A proactive streak for spotting ways to improve how we do things.
Why Join Sale Group?
- Join a cracking team in a growing company that values your input.
- Get stuck into industry‑leading tools and build your skills.
- Competitive salary and benefits to match your experience.
- Handy spot in Cheam, Surrey, with great transport links.
How to Apply
Fancy bringing your talents to Sale Group? Send your CV and a short cover letter telling us why you’re the right fit.
Salary Negotiable dependent on experience / seniority.
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